You need a server address, username, password and supported connection type. Your provider supplies these details; do not assume your website address is also the server address.
Select the encrypted connection type specified by your provider in the file transfer client. Check the destination folder and back up existing files before uploading.
1. Prepare access
This guide covers FileZilla Client on Windows and macOS. FileZilla Server is a different application; use Client to upload files.
- The server address and port supplied at hosting handover.
- The FTP or SFTP username and its password.
- The supported protocol and website destination directory.
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- Choose File → Site Manager. You can also use Ctrl+S on Windows or Cmd+S on macOS.
- Click New site and name the connection, for example “Company website”.
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| Field | What to include |
|---|---|
| Protocol / Protokoll | FTP or SFTP, according to your supplied access details. |
| Host | The supplied server hostname, without an https:// prefix. |
| Port | The port specified by the provider. |
| Encryption | For FTPS, use the specified TLS mode. For explicit FTPS, choose Require explicit FTP over TLS. |
| Logon Type | Choose Ask for password if you do not want to store the password. |
| User | The username supplied for the hosting service. |
4. Connect and upload files
- Click Connect, then enter the password. On the first connection, verify the certificate or server key details with your provider.
- Select the local files you want to upload. On the remote side, open the web root folder specified for your service; do not assume it is always named public_html.
- Download a backup before overwriting an existing site. Then start uploading to the selected destination folder.
- Wait for the transfer queue to finish, check failed transfers and open the website in your browser.
If the connection fails
| Symptom | What to check |
|---|---|
| Authentication failed / 530 | Username, password and account status. |
| Timeout | Server address, port, network reachability and firewall. |
| Login succeeds, but folders do not load | FTP data connection and passive mode; request the required settings. |
| Permission denied / 550 | Destination folder, write permissions and storage quota. |
| Certificate or key mismatch | Do not accept automatically; verify the server identity. |



